We had a scoring tablet we used to score 6 squads for steel challenge. When the 7th of 8 squads came to the berm, they noted that the tablet had turned itself off. When they turned it back on, the match was there, but ALL the scores were missing. Has anyone experienced this? If so, were you able to recover your scores? We’re thinking that the scoring tablet got left out on a table in the sun and overheated.
It is unlikely you could recover these scores, unless you’ve been doing any of the following things when setting up devices and your match and/or during scoring.
enabled the “local score log” on these tablets
the online score log was enabled for that match (in the match settings)
sync to other devices been done between stages or squads
the Backup option (on the main app screen) been manually triggered between stages/squads
Also see the following articles and topics.
As an additional precaution to keep scores on device secure the PractiScore app for Android allows to enable local score log. You can also select an external location to save log to, such as SD card in case your device has an SD card slot.
This setting is local for device and need to be enabled from the match editing screen on each device individually:
There you can also select location where log file will be saved to.
After you saved match settings and some sc…
Google introduced new file permissions starting from Android 10 and requires all apps published in the Google Play to support those. You may need to tweak your configuration when updating your tablets to Android 10 or 11 or after installing the PractiScore app on those devices for the first time. These changes don’t affect the Amazon Fire tablets (not yet anyways).
We’ve seen that some file access was removed from the PractiScore app after installing a system update with Android 10+ and you cou…
@Warren_Harper in a few last years Android significantly restricted how apps can access files on device. What you see is a system file chooser dialog, which apps have little control on.
When you insert an SD card to a Fire tablet it usually asks how you want to use it. You need to select a “portable storage” option (i.e. removable storage). After that you should see a hamburger icon at the top left corner of the system file chooser screen where you can switch between system storage and removabl…
This happened to my squad at an L1 today. A single tablet that travels with the squad blanked out on Stage 7, and when it came back up a minute or so later all the scores were gone.
I’m not sure what happened, but several people looked at the tablet with hopes to retrieve the scores, but no luck.