Not an urgent issue, just a heads up that when I tried the new refund through Practiscore feature for the first time today, the shooter’s row on the shooter list turns into a spinning wheel indefinitely. Please let me know if you would like to try any troubleshooting steps.
Also a side question, when refunding through Practiscore, does it give you the option to specify an amount, or does it only process a full refund? We almost always issue partial refunds.
@Cactus_Practical, Was your match setup prior to the new Storefront release last week? If so, you’ll still need to do refunds through Stripe instead of through Practiscore. As far as I’ve seen, when refunding through Practiscore, it only does the full amount.
I think it would be a good idea for @Jeff_Krammer to update the script where it allows us to do partial refunds instead of having to login to Stripe all the time.
@Todd_Elliott when you originally registered for that match, you should have received an email confirmation. You should be able to simply reply to that email to contact the match director. Did you receive a confirmation email that you can reply to?
This is an excerpt from an email and subsequent phone conversation I had today with the MD of the Cancelled Alabama State Match.
This may or may not pertain to your situation.
You are in the limbo part of the stripe conversion.
What has happened is that these folks paid stripe Match Fees “before” the Stripe Connect was live. Now you have Stripe Connect but for “the shooters who paid via the old stripe system” you cannot refund them with the new refund button.
You may still refund them the old way by going into your Stripe account and refunding them.
Hence the limbo thing where your match was half and half types of payments.
Hope this clears things up.
It was his situation and he was able to easily refund the match fees.