Automatic Approval emails, Payment confirmation emails, broadcast emails not sent out on Sept 6, 2023

[Alison_Lincoln]

Or at least they were not received. Have confirmed by myself and two other registrants that this is the case. 2 gmail accounts and 1 shaw.ca account.
Registration confirmation emails were sent and received on Sept 5, 2023.
Matches are IPSC Alberta 2023 09 16 Brooks and IPSC Alberta 2023 09 17 Brooks.

[D.J.Petrou]

There are web updates ongoing that should be completed today that will correct that problem.

[Alison_Lincoln]

Thank you for the update.

[Alison_Lincoln]

Hello, we are continuing to have problems with the automatic emails. Our registration mailbox is not receiving withdrawal requests (although they are displayed on the match dashboard), and registrants are not receiving broadcast emails or withdrawal notifications. Can you look into this please? Thanks!

[D.J.Petrou]

@Alison_Lincoln
Please see this update.

Explanation of recent system email issue 9/8 - 9/11/23

From the Practiscore Webmaster pertaining to the recent email issue Hello, I wanted to provide you with a clear explanation of why Practiscore didn’t send emails over the weekend. Here’s a breakdown of what happened: Community.Practiscore.com Server: Our community server exposed its domain-specific API for sending emails. Use of Key: The API key associated with sending emails was used, but unfortunately, it utilized our email reputation. Email Account Freeze: As a result, our entire email a…