Stripe 3D secure

PractiScore Tools PractiScore.Com, the Website
1

Hello,

I am experiencing a serious issue with payments processed via the PractiScore + Stripe integration.

Competitors are unable to complete payments, as card transactions are being declined due to 3D Secure / authentication_required errors.
Based on the error behavior, it appears that the Strong Customer Authentication (SCA) flow is not being handled correctly — customers are not redirected to the 3D Secure authentication step, and the payment is not retried after authentication.

I do not have the ability to modify Stripe settings on my end, as all payments are processed entirely through the PractiScore integration.

This is a critical issue that is actively blocking competitor payments and directly impacting event registrations.

Please urgently review:

  • your Stripe configuration,
  • handling of the authentication_required status,
  • correct redirection to the 3D Secure challenge flow and automatic payment retry afterward.

Please let me know if this issue is already known and when a fix can be expected.

Thank you

2

@Mateusz_Goliszek
I am sharing this with the web team to look at. can you share a link to your club and tell us which match is affected?

3

Club : KS Kobe
Matches affected :slight_smile: https://practiscore.com/clubs/ks_kobe/matches/ttg-skirmish-poland-18-04-2026/d
https://practiscore.com/clubs/ks_kobe/matches/ttg-skirmish-poland-04-07-2026/

4

Hello. Any ideas how to fix it ?

5

@Mateusz_Goliszek
The web team has the request.
I do not have a time line on changes.

6

@Mateusz_Goliszek
The web team is looking at this.
To fix this new 3D secure stuff is going to require a large update to the website.
They are looking at it but I do not have any kind of timeline at this point.
It is based on the bank being used and at this point very limited.