One shooter can't see his score in his recent events (all events) - how can I help him solve this?

Hi!

We had a match on 2023-06-17. Everything went well with Practiscore website, except for this:

One shooter can’t see his score in his recent events (all events is click, and show 1 anyways).
If I go into the match, his score is entered, I can see him registered, etc.

Going into Practiscore’s Scores menu at the top, searching for our club’s name, I can find the event and see his score. But he can’t. He’s using the same email address as for his only appearing match (on 2023-05-27).

What can cause this and how can I help him solve the issue?

Thanks in advance for your help!

Regards,
Luc