Comping shooters isn't workin

I’ve set up a comp code in the match set up for staff to use during registration. I’ve don this with past matches and have not had a problem. Now no window opens at the payment stage to enter the comp code. I don’t know why or how to fix it. Thanks, Ray

@Raymond_Lambert
Do you have a club name and a match name? Links would be fine also.

The club name is Volusia County IDPA
The match name is 2024 Volusia County USPSA Sunshine Games

Did you clone the match?

@Raymond_Lambert
I am not familiar with ‘comp code’, do you mean ‘preregistration code’? We have used preregistration codes to do what you said - but they only work for preregistration before the match is open. Once the match is open, I have had to send the bypass payment link to the correct people, or add a price adjustment option for staff.

@Raymond_Lambert
Looking at the match that is already open and running.
You have a payment bypass link available already. Are you sharing it with the shooters that deserve the free match?
You also have some strange price adjustment option with peoples names. its set to make no changes.???