Club disabled? Cannot make charges or sign up

People trying to sign up for a match of our club are getting this message:

This Connect account cannot currently make live charges. The requirements.disabled _reason’ property on the account will provide information about why this account is currently disabled. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed. Please try again.

Can someone help explain how to fix this?

This is an issue with Stripe the Credit Card processor.
Whom ever works with that part of your club should look at the clubs stripe acct. and then contact Stripe.
We never touch the monies or the bank account info.

1 Like

Yep we had to update the stripe account name. Thank you